PERSONAL CONTRACT TERMS
Lesson price, stated with instructor.
Cancellation terms, first cancellation charge ( One hour of tutoring / lesson ) unless seriously ill. Second time cancellation charge ( Two hour of tutoring / lesson ) with immediate effect, all late cancellations or failures to attend will be subject to cancellation fee as listed on here and student record form. The fee may be waived in exceptional circumstances at the discretion of the instructor, or if the lesson can be rescheduled at a mutual convenience. Any cancellations require 48 hours notice.
TERMS AND CONDITIONS
Lesson prices:
Current lesson prices can be advised by your instructor, or accessed on the internet. Your instructor may offer additional deals at their discretion. Any changes to these prices will be advised in advance.
House Calls
If we come to your house and you don't come out to your lesson within 10 minutes of our arrival you will be charged in full for the lesson.
Test day fee
On the day of your practical driving test your instructor charges a fee of £75 ( £85 for automatic transmission ) if you live in Ashford. Anything outside of Ashford an extra £5 will be charged. This includes car hire for the test, insurance for the test, transport to and from the test. Your instructor will not make any additional charges for the test. This does not include the DVSA fees for the test itself, which are payable directly to DVSA.
Cancellation policy
If your instructor needs to cancel/reschedule a lesson:
Your lesson will be rescheduled if at all possible to a mutually convenient time. If this is not possible then your lesson may need to be cancelled. If this happens then you will be given as much notice as possible and you will not be charged.
If you need to cancel/reschedule a lesson
You should give full notice of any need to cancel a lesson (usually 48 hours notice) if at all possible. Lessons cancelled before this time will be subject to a cancellation fee (as above) lessons can only be rescheduled at a mutual convenience. Full terms and conditions are noted above. Changes to this policy will be advised in advance. Block lessons are only valid for 6 months. If blocks are cancelled it reverts back to normal pricing per hour and blocks are valid for 6 months.
Complaints procedure
In the first instance any queries should be directed to your instructor. They will be able to easily settle most issues immediately. In the event of a dispute, you should then contact Licence2Thrill head office 119 Tally Ho Road, Shadoxhurst, Ashford, TN26 1HW. If the dispute is still not resolved then reference may be made to DVSA’s Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.
Block bookings are valid for 6 months.
Lessons are to and from an address, 24 hours notice to go elsewhere. Anyone cancelling block bookings the offer of reduction will revert back to normal hourly rates.
Code of practice
Personal conduct
At all times your instructor will behave in a professional manner.
You will be treated at all times with respect and consideration. We expect this to be returned.
Your instructor will try to avoid physical contact except in an emergency or in normal course of greeting.
Whilst reserving the right to decide against giving tuition, your instructor will not act in any way which contravenes legislation and discrimination.
Business dealings
Your instructor will safeguard and account for any monies paid in advance in respect of driving lessons, test fees or for any other purpose and will make the details available for you on request.
Your instructor on or before the first lesson should provide clients with a written copy of his/her terms on business to include:
1 - Legal identity of the school/instructor with full address and telephone number at which instructor or his/her representative can be contacted.
2 - The price and duration of lessons.
3 - The price and conditions for use of a driving school car for the practical driving test.
4 - The terms under which cancellation by either party may take place.
5 - Procedure for complaints
The instructor should check a client’s entitlement to drive the vehicle and his/her ability to read a number place at the statutory distance on the first lesson. When presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and the vehicle Is road worthy.
Instructors will advise clients when to apply for their theory and practical driving test, taking account of local waiting times and forecast of clients potential for achieving the driving test pass standard. The instructor will not cancel or rearrange a driving test without the clients agreement. In the event of the instructors decision to withhold the use of the school car before the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee.
The instructor should at all times, to the best of his/her ability, endeavour to teach the client correct driving skills according to DVSA’s recommended syllabus.
Conciliation:
Complaints by clients should be made in the first instance to the instructor/driving school/contractor following the complaints procedure issue.
Failing agreement or settlement of a dispute, reference may be made to DVSA’s Registrar of Approved Driving Instructors who will consider the matter and advise accordingly.
Should the registrar not be able to settle the dispute he or she may set up a panel, with representatives from the ADI industry to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.
COVID 19
If you are feeling unwell on the day of your driving lesson, please notify us via phone as soon as you can. Make sure your hands are washed correctly before entering the car.